Last Updated: 10 June 2026
Shipping Information
At Romvexa, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be extended during peak seasons, promotional events, or holidays.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- Europe: 7–18 business days
- Other International Locations: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, Romvexa may offer free shipping promotions on eligible orders.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take up to 48 hours to update after shipment.
Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Customs processing
- Carrier disruptions
- Public holidays
- High order volumes
Romvexa is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has not yet been shipped, please contact us immediately.
Romvexa is not responsible for orders lost or delayed due to incorrect shipping information supplied by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
- Check with household members or neighbors.
- Contact the shipping carrier.
- Contact our support team for assistance.
Romvexa is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review your claim and work to provide an appropriate resolution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: hello@romvexa.com
Website: Romvexa.com
We are always happy to assist you.